EVERYTHING THE PLATFORM DOES
One tool from first question to final read-out.
Design research-grade surveys, adapt them to every respondent, send them anywhere, and read results the moment they land — deeper than a form builder, faster and cheaper than the enterprise suites. Nine capabilities, one canvas.
app.onlinesurvey.ai/studies/onboarding-nps/build
ELEMENTS
NPS
Multiple choice
Likert scale
Matrix
Open text
Conjoint
Van Westendorp
+ 31 more
PAGE 1 OF 3Autosaved
Q1 · NPS
How likely are you to recommend Meridian to a colleague?
Q2 · OPEN TEXTEDITING
What drove your score?
Long answer
DROP ELEMENT HERE
MaxDiff
LIVE PREVIEW
How likely are you to recommend Meridian to a colleague?
012345678910
NOT LIKELYVERY LIKELY
Next →
THE WHOLE PLATFORM, GROUP BY GROUP
Pick where your study starts.
Five groups, nine capabilities. Every one is shown working, not described.
BUILD
app.onlinesurvey.ai/studies/onboarding-nps/build
ELEMENTS
NPS
Multiple choice
Likert scale
Matrix
Open text
Conjoint
Van Westendorp
+ 31 more
PAGE 1 OF 3Autosaved
Q1 · NPS
How likely are you to recommend Meridian to a colleague?
Q2 · OPEN TEXTEDITING
What drove your score?
Long answer
DROP ELEMENT HERE
MaxDiff
LIVE PREVIEW
How likely are you to recommend Meridian to a colleague?
012345678910
NOT LIKELYVERY LIKELY
Next →
NPSLikertMatrixMaxDiffConjointKanoVan WestendorpGabor-Granger
STAR RATINGRANKINGSLIDERCONSTANT SUMSEMANTIC DIFFERENTIALOPEN TEXTIMAGE CHOICEFILE UPLOADDATESIGNATURE+ 20 MORE
38 · 9
QUESTION TYPES · FAMILIES
13
LOGIC TOOLS
200+
TEMPLATES
Question types
38 types across 9 families, from a one-tap NPS row to a full Conjoint.
Browse the libraryapp.onlinesurvey.ai/studies/onboarding-nps/logic
BRANCHQ3
Do you currently run research?
NOYES, IN-HOUSEAGENCY
SCREEN OUT
Polite exit page
Doesn’t count against quota
BLOCK A
Methods deep-dive
Pipes Q3 answer forward
↻ LOOP
Repeat per client project
Carry-forward: project names
BRANCHSCREEN-OUTLOOPCARRY-FORWARDPIPINGVARIABLESSCORINGRANDOMIZATION
app.onlinesurvey.ai
[[ SCREENSHOT ]]
Theme editor — logo + HEX + progress + live survey preview · 4:3
DISTRIBUTE
Distribution
Link, QR, embed or full email campaign — same survey, every surface.
Explore distributionapp.onlinesurvey.ai/studies/onboarding-nps/distribute
LINKQREMBEDDIALOGEMAIL CAMPAIGN
COMPOSER
ToCustomer list1,284
SubjectTwo minutes on your onboarding?
Hi {first_name} — you started with {company} three weeks ago. Would you tell us how it’s going?
SCHEDULE · TUE 09:00Send campaign
DELIVERYLIVE
Delivered
1,273
Opened
62%
Clicked
31%
Bounced
0.9%
Every response attributed to its recipient
onlinesurvey.ai/s/onboarding
Same survey — every surface
ANALYZE
app.onlinesurvey.ai/studies/onboarding-nps/analytics
COMPLETION FUNNELLIVE · 1,284 RESPONSES
Started
1,284
Screener passed
1,158
Core questions
1,102
Completed
83%
Top drop-off: Q7 · Matrix — 4.1% of starters
NPS
+42
▲ 4 VS LAST WEEK
DETRACT.PASSIVEPROMOTERS
RESPONSE JOURNEYRESPONDENT #0482⏮▶⏭
Intro ✓
Q1 · NPS ✓ 9
Q2 · Why ✓
Q3 · Follow-up
SKIPPED · RULE: SCORE ≥ 9
Thanks ✓
Every page they saw, every one they skipped — and the rule that decided each
SIGNATURE · RESPONSE JOURNEY
Analytics
Insight takes shape as answers arrive: funnel, per-question, geo, top drop-off — and a replay of any respondent's exact path.
Explore analyticsTEAM
Collaboration
Orgs, workspaces, roles, RBAC and an activity log — research as a team, with control.
See how teams workapp.onlinesurvey.ai/studies/onboarding-nps/versions
Onboarding NPSLIVE · v14DOSKMRDana is editing Q4
v14Publish copy edits · Dana O.PUBLISHEDTODAY 14:02
v13Reworded Q4 after pilot · Sam K.RestoreTODAY 11:40
v12Added screener loop · Mia R.RestoreMON 16:21
v11Randomized option order · Dana O.RestoreMON 10:03
ACTIVITY LOGSam K. changed role of 2 members · Workspace “Growth” · 09:12
app.onlinesurvey.ai/studies/onboarding-nps/automations
⚡ TRIGGER
Response lands
Onboarding NPS
CONDITION
NPS ≤ 6
Detractor detected
#
Slack alert
#cx-alerts
⤴
Webhook
POST /tickets
✦COMING
AI follow-up email
Tailored to the answer
RAN 12:40Respondent #0491 scored 4 → Slack alert sent · webhook delivered in 320 ms
Integrations & automations
Trigger a Slack alert, a sheet row or a webhook the instant a response lands.
Fit your workflow✦ AI
AI layer
It builds with you, reads results as they land, and COMING answers your data in plain words.
See the AI layerapp.onlinesurvey.ai/studies/new?ai
✦
YOUR BRIEF
Pricing study for a B2B analytics tool — Van Westendorp plus a feature MaxDiff, screen out non-buyers.
01Screener — Do you influence purchasing decisions?MULTIPLE CHOICE✓
02Feature MaxDiff — 12 items · 5 tasksMAXDIFF✓
03Screen-out rule — non-buyers exit politelyLOGIC✓
04✦ Writing Van Westendorp price questions…PRICING
Use surveyDiscardRetry3 OF 4 ELEMENTS
GET STARTED
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