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Free CSAT Calculator — Measure Customer Satisfaction Instantly
Turn your survey responses into a clear satisfaction score. Free, instant, and no login required.
Result
86.0%
CSAT score
= 86 satisfied ÷ 100 responses
Where you land
About this tool
Customer Satisfaction Score (CSAT) is one of the fastest and most direct ways to measure how well you’re meeting customer expectations. Unlike NPS, which gauges long-term loyalty, CSAT captures how satisfied a customer was with a specific interaction — a purchase, a support ticket, a product feature, or an onboarding experience. Our free CSAT calculator turns your raw response data into a clear, percentage-based score in seconds.
CSAT is typically measured on a 1–5 or 1–3 scale, where customers rate their satisfaction with a recent experience. To calculate CSAT, divide the number of satisfied responses (ratings of 4–5 on a 5-point scale) by the total number of responses, then multiply by 100. The result is a percentage — your CSAT score. A CSAT above 75% is generally considered good; above 85% is excellent.
Use this tool after every major customer touchpoint: post-purchase, post-support, post-onboarding, or post-product release. CSAT is a leading indicator — a drop in score often predicts churn before it shows up in your retention data, giving you time to act.
Key benefits
How it works
Enter your responses
Input the number of respondents who gave each satisfaction rating on your chosen scale (1–3, 1–5, or 1–10).
Get your CSAT score
See your customer satisfaction percentage calculated instantly, along with a breakdown of satisfied vs. unsatisfied respondents.
Benchmark and improve
Compare your score to industry averages and use the breakdown to target your highest-impact improvement areas.
Quick answer
CSAT (Customer Satisfaction Score) is calculated by dividing the number of satisfied responses — typically ratings of 4 or 5 on a 5-point scale — by the total number of responses, then multiplying by 100. The result is a percentage between 0% and 100%. A CSAT score above 75% is generally considered good; above 85% is excellent. CSAT measures satisfaction with a specific interaction, making it different from NPS, which measures overall brand loyalty.
CSAT Calculator — FAQ
A good CSAT score is generally 75% or higher, meaning 75% of respondents rated their experience as satisfying (4–5 on a 5-point scale). Excellent CSAT is 85% or above. Scores below 60% typically signal significant experience gaps that need immediate attention. Benchmarks vary by industry — technology companies often average 78–82%, while retail averages around 74–78%.
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