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Free NPS Calculator — Calculate Your Net Promoter Score Instantly
Find out how loyal your customers really are. No sign-up. No cost. Just results.
1,000 total responses
Result
+47
Net Promoter Score
Where you land
About this tool
The Net Promoter Score (NPS) is the world’s most widely used metric for measuring customer loyalty. Based on a single question — “How likely are you to recommend us to a friend or colleague?” — NPS converts customer sentiment into a clear number between -100 and +100. Our free NPS calculator turns your raw survey responses into an actionable score in seconds, with no formulas, no spreadsheets, and no waiting.
To calculate NPS, respondents are grouped into three categories: Promoters (rated 9–10), who actively recommend your brand; Passives (rated 7–8), who are satisfied but unenthusiastic; and Detractors (rated 0–6), who could harm your reputation. The formula is simple: NPS = % Promoters − % Detractors. A positive score means more advocates than critics, and a score above 50 puts you in elite company.
Whether you’re a startup measuring product-market fit, a customer success team tracking post-onboarding sentiment, or an enterprise monitoring loyalty across hundreds of touchpoints, this free NPS calculator gives you the insight you need — instantly.
Key benefits
How it works
Enter your survey data
Input the number of respondents who gave each rating from 0–10, or paste in your totals for each scoring category.
Get your instant score
Click Calculate and see your NPS, Promoter %, Passive %, and Detractor % displayed clearly alongside your score.
Act on the results
Compare against industry benchmarks, set improvement targets, and use the breakdown to prioritize where to focus your customer experience efforts.
Quick answer
NPS (Net Promoter Score) is calculated by subtracting the percentage of Detractors (survey respondents who rate 0–6) from the percentage of Promoters (those who rate 9–10). Passives (7–8) are excluded. The result is a number between -100 and +100. A score above 0 is positive, above 20 is good, and above 50 is considered excellent. Use a free NPS calculator to compute your score instantly from survey response totals.
NPS Calculator — FAQ
A good NPS score depends on your industry. As a general benchmark: 0–20 is acceptable, 20–50 is good, 50–70 is excellent, and above 70 is world-class. B2B SaaS companies typically aim for 30–50; retail and hospitality brands often see 20–40. Always benchmark against your own historical trend and your industry average — relative improvement matters as much as absolute score.
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