FOR CX TEAMS
Close the loop the moment a detractor replies.
Run NPS, CSAT and CES with live scores, and let automations route detractors to Slack, a ticket or a tailored follow-up the instant they land.
THE METHODS
NPS
Live score & trend
CSAT
Satisfaction per touchpoint
CES
Effort scoring
Routing
Slack, CRM, help desk
app.onlinesurvey.ai/studies/onboarding-nps/automations
⚡ TRIGGER
Response lands
Onboarding NPS
CONDITION
NPS ≤ 6
Detractor detected
#
Slack alert
#cx-alerts
⤴
Webhook
POST /tickets
✦COMING
AI follow-up email
Tailored to the answer
RAN 12:40Respondent #0491 scored 4 → Slack alert sent · webhook delivered in 320 ms
CLOSING THE LOOP
What happens when someone is unhappy?
An automation fires on a low score · notify the team, open a ticket, and let the AI send a tailored follow-up, all without you in the loop.
WHY NOT JUST A FORM BUILDER?
Deeper where it counts.
ONLINESURVEY.AIA FORM BUILDER
Research-grade methods (MaxDiff, Conjoint, Kano)✓—
Adaptive logic without formulas✓—
Live results & response replay✓—
Carry findings into the next study✓—
GET STARTED
Stand up an NPS program in an afternoon.
Free to start. No credit card. Every plan has the intelligence built in.